Support

Questions, problems or ideas: write to team@whatco.app. We usually reply within one or two working days.

Restore purchases on a new device

Open Whatco, tap the profile icon on the Home screen, then Restore purchases under Account. Use the same Apple ID you bought with. Signing in with the same Apple or Google account also brings back your favorites and history.

Cancel Whatco Plus

Subscriptions are managed by Apple: open the iPhone Settings → your name → Subscriptions → Whatco and tap Cancel Subscription. Plus stays active until the end of the period you paid for. Deleting the app or your Whatco account does not cancel the subscription.

Refunds

Refunds are handled by Apple: request one at reportaproblem.apple.com. If a refund is approved, the unused researches it added are removed from your balance.

What is free and what is a research

Every company already in Whatco is free to open. A research builds a profile for a company that is not yet in Whatco; each new install includes a few free researches, and more come with Whatco Plus or a research pack. A research that fails is never counted.

A research or a purchase did not arrive

Check your connection and reopen the app, then try Restore purchases. If researches are still missing, email us with the approximate date of purchase; we never need your Apple ID password or card details.

Delete your account

In the app: profile icon on the Home screen → Account → Delete account. This removes your account, history and favorites. Remember to cancel an active subscription in your Apple ID settings first.

Wrong or outdated figures

Company figures come from official reports and are refreshed when new reports come out. If something looks wrong, email us the company name and what you noticed.

See also the Privacy Policy and Terms of Use.